Find the answers to your frequently asked questions about our services, including payment methods, cancellation policies, discounts, design and much more.
Do you charge separately for your various event services?
Yes, each service has a separate fee, but can be combined to form a package.
Do you offer discounts for multiple services?
Yes. Once we understand your needs, we can present a proposal, incorporating discounts for multiple contracted services.
Can I add a certain service to a package?
Yes. Our packages are guidelines based on events we have produced for other clients, and what we know is needed. However, we can easily add additional services to packages.
What if I need a service that I don’t see on your website?
Please inquire about any and every service you have in mind. We offer a full range of services, and not all are listed on our website. Between our services and our contacts, we can help you find what you need.
What forms of payment do you accept?
Payments may be made via electronic bank transfer or credit card. We accept VISA and American Express.
What are your cancellation policies?
Cancellation of service(s) on the day of the event results in a 100% charge of the contracted service(s).
Cancellation of service(s) 3+ days before the event results in a 50% charge of the contracted service(s).
Please inquire about additional cancellation policies and inform us of any concerns.
How much notice to you need to book a service?
Please book services at least two weeks in advance.
Do you offer event management services?
Yes. All our staff is trained to assist you throughout the entire planning and development of the event.
Can you work with my event manager?
Can you design my event?
Yes, we can. Let us know what you are looking for, and your vision for your event, and we can provide design proposals and more.
Can you work with my event designer/wedding planner?
Yes. We are happy to collaborate with your designer and/or wedding planner.
Do you have references I can check?
Absolutely. We have produced and provided services for a full range of top-notch events, for many satisfied clients.
Can your services be adjusted to my budget?
Of course. We like to understand our clients’ needs and can work with your budget.
Is a deposit required to confirm the services?
Yes. We require a deposit of 50% to confirm the services.
Do you charge for assembly and disassembly?
Yes, a percentage is charged for assembly and disassembly
Is it necessary to hire a technician?
Yes. A specialized technician is required to guarantee your event.
Do you provide service throughout Mexico?
Yes, our services are available throughout the country.
How many screens do I need for an audience of 100 people?
Options include one central screen or two lateral screens, depending on where the event takes place.
How large must a group be to require a sound system?
We suggest a sound system for groups of 30 people and up, in order to clearly convey your message.
Do the prices include taxes?
Our prices do not include 16% IVA (Mexican taxes) and charges for assembly and disassembly.